Privacy Policy
Information We Collect
When you visit our website or place an order, we may collect the following:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details — processed securely through third-party providers
- Website usage information such as pages visited and time spent on the site
This information helps us operate our store and improve your experience.
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Provide updates regarding your purchase
- Respond to inquiries or customer service requests
- Improve our website functionality and customer experience
- Share updates, offers, or product news — if you choose to receive them
We do not sell or trade your personal information to third parties.
Third-Party Services
To operate our store efficiently, we work with trusted service providers — including payment gateways, shipping partners, and analytics tools. These services access only the information required to perform their function and are obligated to protect it.
Cookies
Our website may use cookies to enhance your browsing and shopping experience. Cookies help us remember your preferences, keep items in your cart, and analyse site traffic.
You can manage or disable cookies at any time through your browser settings.
Data Protection
We take reasonable security measures to protect your information and ensure it is handled responsibly.
Refund Policy
However, if you receive:
- A damaged product
- An incorrect item
- A package that is tampered with or missing items
Kindly note:
- Refunds are not applicable for change of mind or taste preferences.
- Sale or discounted items are non-refundable.
For support, email us at info@chawellness.in