Shipping & Delivery
Order Processing
Orders placed on the CHÃ website are typically processed within 1–2 business days after payment confirmation.
Once dispatched, you will receive a notification with tracking details.
Delivery Timeline
Shipping times may vary depending on your location and the courier service used. Most orders are delivered within 3–7 business days.
Delivery timelines may be slightly extended during high-demand periods or holidays.
Tracking
After your order has been shipped, you will receive a tracking link via email or SMS to monitor your delivery.
Delivery Responsibility
Customers are advised to ensure that the delivery address provided is accurate. CHA is not responsible for delays caused by incorrect shipping details.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery so we can assist you in resolving the issue.
Refund Policy
At Chã, we take great care in crafting and packing every order. Due to the nature of our products, we currently do not offer refunds or returns once an order has been placed.
However, if you receive:
- A damaged product
- An incorrect item
- A package that is tampered with or missing items
Please reach out to us within 48 hours of delivery with clear images or videos of the issue. Once verified, we will offer a replacement or store credit, at our discretion.
Kindly note:
- Refunds are not applicable for change of mind or taste preferences.
- Sale or discounted items are non-refundable.
For support, email us at info@chawellness.in